Your Complete Guide to Living Our Core Values
At KRGS Roofing, our foundation rests on four pillars that guide every decision and action we take. This comprehensive checklist ensures that Urgency, Excellence, Communication, and Adaptability remain at the forefront of every roofing project we undertake.
Urgency Checklist
- Respond to customer inquiries within 2 hours during business days
- Schedule initial property assessments within 24-48 hours of contact
- Provide detailed estimates within 3 business days
- Address emergency roofing situations immediately
- Set realistic but prompt project timelines
- Maintain updated project schedules and communicate any changes promptly
- Complete material orders as soon as contracts are signed
- Prioritize weather-dependent tasks during favorable conditions
Excellence Checklist
- Use only high-quality, manufacturer-approved materials
- Follow all local building codes and industry best practices
- Conduct thorough pre-work inspections and documentation
- Implement quality control checks at each project phase
- Ensure all team members have current certifications and training
- Perform final walkthrough with homeowners before project completion
- Provide comprehensive warranties on all workmanship
- Maintain clean, organized work sites daily
- Document all work with before, during, and after photographs
Communication Checklist
- Establish clear contact protocols with each client
- Send daily progress updates during active projects
- Explain all processes in clear, non-technical language
- Document all agreements and changes in writing
- Hold weekly team meetings to discuss ongoing projects
- Maintain open channels between field crews and office staff
- Address customer concerns within the same business day
- Provide detailed invoices with clear itemized costs
- Follow up with clients after project completion
Adaptability Checklist
- Monitor weather forecasts and adjust schedules accordingly
- Maintain flexible crew assignments based on project needs
- Stay current with new roofing technologies and techniques
- Develop contingency plans for common project obstacles
- Regularly review and update company procedures
- Train team members on multiple roofing systems and materials
- Maintain relationships with multiple suppliers for material flexibility
- Customize solutions for unique architectural challenges
- Adjust communication styles to match individual client preferences
Daily Implementation Checklist
Use this quick daily checklist to ensure core values are being practiced consistently:
- Review priority tasks and urgent items first thing each morning
- Check quality standards are being met on all active job sites
- Confirm all stakeholders have received necessary project updates
- Assess any changes needed due to weather, materials, or client requests
- End each day by planning the next day’s priorities
Weekly Review Questions
Ask yourself these questions weekly to ensure continuous improvement:
- Did we respond to all customer needs with appropriate urgency?
- Are our quality standards consistently exceeding client expectations?
- Have we maintained clear, proactive communication with all stakeholders?
- How effectively did we adapt to unexpected challenges this week?
- What processes can we improve to better embody our core values?
By following this comprehensive checklist, every member of the KRGS Roofing team can ensure that our core values of Urgency, Excellence, Communication, and Adaptability shine through in every interaction and project we complete.